Nexidia, the market-leading provider of audio search and speech analytics solutions, today announced a software license agreement with BlueCross BlueShield of Tennessee to install Nexidia’s award-winning speech analytics solutions across the organization’s customer service center operations.
With Nexidia Enterprise Speech Intelligence (ESI) 7.0—the company’s next-generation version of its flagship speech analytics solution—BlueCross BlueShield of Tennessee expects [...]

Thunderhead, recognized innovators in document automation and multi-channel communications solutions, today announced IBM’s enterprise content management (ECM) software group named Thunderhead its 2008 ISV Partner of the Year. A key IBM business partner, Thunderhead offers technology complementary to IBM’s ECM software. Thunderhead was recognized for its superior sales success and solution development, as well as [...]

Trillium Software®, a business of Harte-Hanks, Inc. and a leading enabler of Total Data Quality(TM) solutions, has appointed Stephen Bailey as director of financial services strategies, leveraging his twenty five years of expertise and knowledge of the financial and high technology consulting industries to help advance the company’s financial services information quality solution set. [...]

Sunquest Information Systems, Inc., a market leader in laboratory and diagnostic information systems, will be exhibiting its latest best-of-suite Laboratory Information System (LIS), anatomic pathology software, and comprehensive business management solutions at the Arab Health 2008 Conference being held at the Dubai International Exhibition Centre from January 26-29, 2009. Sunquest solutions enable hospitals and laboratories [...]

Jive Software, the social business software leader, announces that Deutsche Angestellten-Krankenkasse (DAK), one of the three largest health insurance companies in Germany, is standardizing on technology from Jive Software to facilitate collaboration and speed discovery of crucial information. DAK is one of Germany’s top three health insurance agencies and also one of the oldest with [...]

Jive Software, the social business software leader, announces that Deutsche Angestellten-Krankenkasse (DAK), one of the three largest health insurance companies in Germany, is standardizing on technology from Jive Software to facilitate collaboration and speed discovery of crucial information. DAK is one of Germany’s top three health insurance agencies and also one of the oldest with [...]

Trillium Software®, a business of Harte-Hanks, Inc. and a leading enabler of Total Data Quality(TM) solutions, today delivered its Data Intelligence & Governance (DIG)(TM) solution specifically for the financial services and insurance industries and compliance market. The solution is a combination of powerful data analysis, data quality and reporting software technology — based on [...]

S1 Enterprise, a division of S1 Corporation and a leading global provider of customer interaction software solutions for financial and payment services, today announced the availability of AccelAccount, a multi-channel account opening solution built on the S1 Enterprise Platform and designed to specifically address the unique requirements of large and mid-tier financial institutions.
AccelAccount supports [...]

the market leader in on-demand contact center software for intelligent contact routing and agent improvement, has signed a renewable agreement for inContact® with a leading provider of insurance claims processing and management software solutions. The agreement includes services for more than 250 seats across two locations and is valued at more than $300,000 over the [...]

BWise, a global leader for governance, risk and compliance (GRC) software solutions and Tauw Group, engineers and consultants specializing in the improvement and management of the natural environment, built-up environment and infrastructure, announced today their partnership to bring joint services to the market. By joining forces, Tauw Group and BWise can help organizations realize better [...]